Terms of Service
Welcome to Horology Choice. These Terms and Conditions govern your use of our website and the purchase of products and services from Horology Choice.
Effective Date: 10/16/2025
By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our services.
1Eligibility
To use our services, you must:
Be at least 18 years old. Users under 18 may only use our services with explicit consent and supervision of a legal guardian.
Provide accurate, complete, and up-to-date information during account registration and order placement.
Not use our services for any illegal or unauthorized purpose, including fraud, copyright infringement, or misuse of our platform.
2Account Registration
Account Creation
You may need to create an account to access features such as placing orders, tracking shipments, or managing your profile. To register, provide your name, email, password, and a valid phone number for order-related updates.
Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. We recommend using a strong password and notify us immediately if you suspect unauthorized use of your account.
Account Management
You can update your account details or reset your password through your account settings. We reserve the right to suspend or terminate accounts that violate these Terms and Conditions.
3Product Information and Availability
Product Descriptions
We strive to provide accurate product descriptions and images. However, product photos may vary slightly due to lighting conditions, and minor craftsmanship imperfections are normal for handcrafted tools. These do not qualify for returns unless significantly defective.
Availability
Products are subject to stock availability. If an item becomes unavailable after purchase, we'll notify you and offer a full refund or alternative options.
Pricing
Prices are displayed in your local currency at checkout. Prices exclude shipping costs, which are calculated separately. Prices may change due to market fluctuations, but the price at order confirmation is final.
4Ordering and Payment
Order Process
To place an order, browse our products, add items to your cart, and proceed to checkout with your shipping and payment details. You'll receive an order confirmation email within 24 hours.
Payment Methods
We accept Credit/Debit Cards (Visa, MasterCard), PayPal, and Bank Transfers. All transactions are encrypted using SSL for security. We do not store payment information post-transaction.
Promotional Activities
We offer promotions such as coupons, discounts, and special offers, subject to terms displayed at the time of the offer. Coupons are valid for a specified period and may be revoked if used fraudulently.
5Shipping and Delivery
Shipping Details
We offer shipping to multiple countries. Delivery timelines vary by region and method. Delays may occur due to customs inspections, holidays, or unforeseen circumstances.
Shipping Costs
Shipping fees are calculated based on your location and chosen delivery method. Additional fees for customs clearance or remote area deliveries may apply.
6Returns and Refunds
Return Policy
Returns must be initiated within 7 days of delivery
Items must be in original condition with all packaging
Refunds will be processed within 5-10 business days
Return shipping costs are the responsibility of the customer
7Prohibited Uses
You may not:
Use our services for any illegal or unauthorized purpose
Create multiple accounts to exploit promotions or discounts
Share or transfer your account credentials to others
Engage in abusive communication with our staff or community
8Intellectual Property
All content on our website, including images, text, logos, and product designs, is the property of Horology Choice or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, or use our content for commercial purposes without prior written consent from Horology Choice.
9Limitation of Liability
Horology Choice is not liable for indirect, incidental, or consequential damages arising from your use of our services, including but not limited to order delays, product defects, or shipping issues.
Our total liability for any claim shall not exceed the amount paid by you for the product in question.
10Dispute Resolution
Any disputes arising from these Terms and Conditions shall first be resolved through good-faith negotiation. Contact us to initiate resolution.
If unresolved, disputes will be governed by the laws of Malaysia and resolved in the courts of Malaysia.
11Privacy and Data Protection
We collect, use, and protect your personal information as outlined in our Privacy Policy. You have rights to access, correct, delete, or restrict the use of your data.
Contact us to exercise these rights or for any privacy-related concerns.
12Policy Updates
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date. We encourage you to review these terms periodically. Significant changes will be communicated to you via email or through notifications on our website.
Contact Us
Last updated: 10/16/2025