FAQ

Find answers to common questions about our products, services, and policies.

About HC

Ordering

Authenticity & Warranty

Shipping, Taxes & Duties

Returns & Exchanges

Payments & Currencies

Technical Support

Mechron

Wholesale & Distribution

Privacy & Data

Contact Information

Address

1-19-03, Menara Bangkok Bank
Laman Sentral Berjaya, No.105, Jalan Ampang
50450 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia

Phone / WhatsApp

+60 1110 873 733 – Chat on WhatsApp

Email

Customer Support: support@horologychoice.com

Business & Partnerships: info@horologychoice.com

Business Hours (GMT+8)

Mon–Fri: 09:00 – 18:00
Sat: 09:00 – 13:00
Sun & Public Holidays: Closed

FAQ

About HC

What is HC?

Are your products authentic?

Ordering

How do I place an order?

Do you offer trade or volume pricing?

Do you supply movements and spare parts?

Authenticity & Warranty

What warranty do I receive?

Are high-end instruments supported?

Shipping, Taxes & Duties

Where do you ship?

Who pays VAT/GST or import duties?

Can you provide insurance or reinforced packaging?

Can multiple orders be combined?

Returns & Exchanges

What is your return policy?

Payments & Currencies

Which payment methods are accepted?

Are there additional fees?

How long do refunds take?

Technical Support

Can you assist with calibration or setup?

Do you offer complete workshop planning?

Do you provide training?

Mechron

What is Mechron?

Are Mechron products covered internationally?